{"id":82,"date":"2025-06-13T13:46:43","date_gmt":"2025-06-13T04:46:43","guid":{"rendered":"https:\/\/stg2.ie-resort.com\/en\/?page_id=82"},"modified":"2025-10-27T18:25:48","modified_gmt":"2025-10-27T09:25:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/ie-resort.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<!--\/\/ \u30b3\u30f3\u30c6\u30f3\u30c4 \/\/-->\n<h3>FAQs<\/h3>\n<ul class=\"list_faq\">\n<li><a href=\"#anchor1\">About lodging<\/a><\/li>\n<li><a href=\"#anchor2\">About guest rooms<\/a><\/li>\n<li><a href=\"#anchor3\">About restaurant &amp; bar<\/a><\/li>\n<li><a href=\"#anchor4\">About marine sports<\/a><\/li>\n<li><a href=\"#anchor5\">Other questions<\/a><\/li>\n<\/ul>\n\n<h4 class=\"anchor\" id=\"anchor1\">About lodging<\/h4>\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a no smoking room?<\/dt>\n<dd><span>A<\/span>Sorry, we do not have a no smoking room in this hotel.<br>\nWe will do our best to deodorize and ventilate the room. Request your kind understanding on this matter.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you charge any for a baby requiring sleeping together?<\/dt>\n<dd><span>A<\/span>No lodging charge for a baby requiring sleeping together, but we have to charge for the meal.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>We would like to know the number and the ages of babies who need sleeping together?<\/dt>\n<dd><span>A<\/span>As to the number of babies who need sleeping together, our policy is \u201cone baby per one bed\u201d.<br>\nWe can accept the children younger than the age of elementary school as babies who need sleeping together, if so requested by the customers.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>I would like to buy a birthday gift or an anniversary gift. Do you have any recommendation?<\/dt>\n<dd><span>A<\/span>A welcome fruit set (648 yen and over), a flower basket (1,851 yen and over), a sparkling wine set (2,962 yen and over)<br>\nWe have a cake set (2,315 yen and over). For more information please contact our reservation desk.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Is it possible to extend the checkout time?<\/dt>\n<dd><span>A<\/span>You can extend the checkout time, if the room is not reserved by other customers on the date of your checkout. However, we have to ask you an additional fee for the extension.<br>\nFor the time from 1100 to 1400 hours, we charge the amount obtained by multiplying  30% of your lodging fee and the number of customers together.<br>\nFor the time from 1400 to 1700 hours, we charge the amount obtained by multiplying 60% of your lodging fee and the number of customers together.<br>\nFor the time after 1700 hours, we charge the amount obtained by multiplying 100% of yourlodging fee and the number of customers together.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a wheelchair rental service?<\/dt>\n<dd><span>A<\/span>We have only one wheelchair for rental service, and you may use it for free. Please make a reservation in advance if you need one.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Can I use a credit card here?<\/dt>\n<dd><span>A<\/span>You can use the following credit cards here.<br>\nJCB\u3001VISA\u3001MASTER\u3001AMEX\u3001Diners Club\u3001DC\u3001UFJ\u3001DISCOVER\u3001TS CUBIC card\u3001China Union Pay card<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>When should I pay the lodging fee?<\/dt>\n<dd><span>A<\/span>Please pay at the time of checkout.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Can I see the hotel terms and conditions before my stay?<\/dt>\n<dd><span>A<\/span><a href=\"\/pdf\/Accommodation Terms.pdf\" target=\"_blank\">Here<\/a> are the terms and conditions for your stay.<\/dd>\n<\/dl>\n\n<h4 class=\"anchor\" id=\"anchor2\">About guest rooms<\/h4>\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Can I use the Internet in the room?<\/dt>\n<dd><span>A<\/span>&#8220;You can use it in all the rooms.<br>\nEquipment you can use: laptop, tablet terminal, and cellphone&#8221;<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have facilities for the pets to stay in the hotel?<\/dt>\n<dd><span>A<\/span>Sorry, but we do not have facilities for the pets to stay.<br>\nHowever, service dogs can stay in the hotel.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a room with a double bed?<\/dt>\n<dd><span>A<\/span>Sorry, but our rooms are all single rooms.<br>\nWe can put two single beds together to make a bigger bed. If you want to do so, please let us know at the time of reservation.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a stroller rental service?<\/dt>\n<dd><span>A<\/span>Sorry, but we don\u2019t have a stroller rental service at this hotel.<br>\nSorry, but you may bring your own stroller if you need one.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a crib rental service?<\/dt>\n<dd><span>A<\/span>Sorry, but we don\u2019t have a crib rental service at this hotel.<br>\nWe can rent out two per day for free. Please make a reservation in advance.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Please understand beforehand that we don\u2019t rent out a crib to those who are more than a year old because of the regulations on age limit.<\/dt>\n<dd><span>A<\/span>We rent out only one crib per day for free. Please make a reservation in advance.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a coin-operated laundry in the hotel?<\/dt>\n<dd><span>A<\/span>We have a coin-operated coin laundry on the second floor, and you can use it for free. We also provide laundry detergent for free.<\/dd>\n<\/dl>\n\n<h4 class=\"anchor\" id=\"anchor3\">About restaurant &amp; bar<\/h4>\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Can you remove the prohibited ingredients because of allergies or religious reasons?<\/dt>\n<dd><span>A<\/span>We will do our best to remove any prohibited ingredients after consulting with the customers and the cooks of our hotel in advance.<\/dd>\n<\/dl>\n\n<h4 class=\"anchor\" id=\"anchor4\">About marine sports<\/h4>\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do we have to make a reservation to enjoy the marine menu (sports)?<\/dt>\n<dd><span>A<\/span>You may try to make a reservation on the day, but depending on the reservation status of the day, you may not be able to get what you want.<br>\nAs soon as you make up your mind, go ahead and make a reservation.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>When does the water get warm enough to swim?<\/dt>\n<dd><span>A<\/span>&#8220;We do not have any specific date for the opening of swimming season, but some people start swimming late in March.<br>\nA contact person is assigned at the Ie beach from May to October.&#8221;<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>When does the water in the swimming pool get warm enough to swim?<\/dt>\n<dd><span>A<\/span>The swimming pool of our hotel is open from April to October.<br>\nOur customers can use the pool for free.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a marine menu for kids?<\/dt>\n<dd><span>A<\/span>&#8220;We have a marine menu for kids which includes jet-ski, dragon-boat, sea kayak, glass-bottomed boat, original photo frame, coloring shisa, snorkeling, and fishing, etc. <br>\nHowever, diving for absolute beginners is limited to those who are 10 years old and over.&#8221;<\/dd>\n<\/dl>\n\n<h4 class=\"anchor\" id=\"anchor5\">Other questions<\/h4>\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a massage service?<\/dt>\n<dd><span>A<\/span>Yes, we have a massage service.<br>\nHowever, since we do not have a massager attached to the hotel, we will ask an aromatherapy massager available in the village to come to the hotel.<\/dd>\n<\/dl>\n\n<dl id=\"accordion\">\n<dt><span>Q<\/span>Do you have a laundry service in the hotel?<\/dt>\n<dd><span>A<\/span>Yes, we do have. Just bring them to the front desk.<\/dd>\n<\/dl>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>FAQs About lodging About guest rooms About restaurant &amp; bar About marine sports Other questions About lodg [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":4,"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":182,"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/pages\/82\/revisions\/182"}],"wp:attachment":[{"href":"https:\/\/ie-resort.com\/en\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}